Most "chatbot" requests are really a short decision tree: greet, ask what the customer needs, route to the right answer or the right person. A flow builder plus an AI fallback for anything unrecognized covers the vast majority of real conversations.
A Simple Structure That Covers Most Cases
- Greeting + quick-reply menu (Sales, Support, Order Status)
- Structured flow for the common paths — no AI needed
- AI fallback for anything that doesn't match a known pattern
- Escalate to a human agent whenever the bot isn't confident